Last updated: 09/15/2025
Helping Hand Equity (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (helpinghandequity.com), communicate with us, or use our services in Oregon and Washington.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Name, email address, mailing address, and phone number
- Property details (home you are buying or selling)
- Information submitted via forms (e.g., requests for property evaluations, financing inquiries)
Usage Data
- IP address, browser type, operating system
- Pages you visit, time spent on pages, and referral links
Cookies & Tracking
- We use cookies, analytics tools (such as Google Analytics), and similar technologies to enhance your browsing experience and measure site performance.
Communications
- If you call, text, or email us, we may keep records of those communications to better serve you.
2. How We Use Your Information
We use your information to:
- Provide and improve our real estate services
- Communicate with you about listings, services, and inquiries
- Send newsletters, text alerts, or marketing materials (with your consent)
- Analyze site usage to improve performance
- Protect against fraud or unauthorized activity
- Comply with state and federal laws
3. How We Share Your Information
We do not sell your personal information. We may share your information in these situations:
- With trusted service providers (e.g., website hosting, email/text platforms, analytics providers)
- With real estate agents, lenders, or related service partners when you request services
- To comply with legal obligations or respond to lawful requests by public authorities
- In connection with a business transfer (e.g., merger, acquisition, or sale of assets)
4. Your Rights (Oregon & Washington Residents)
While Washington and Oregon do not currently have consumer privacy laws identical to California’s CCPA, you still have important rights under state and federal law:
- Access & Correction: You may request access to the personal information we hold about you and request corrections.
- Deletion: You may request deletion of your personal information, subject to certain exceptions (such as legal obligations).
- Opt-Out of Marketing: You may opt out of receiving promotional emails or SMS/text messages by following the unsubscribe instructions in those communications or by contacting us directly.
- Do Not Track: Our website does not respond to “Do Not Track” browser signals.
5. Data Security & Retention
We take reasonable administrative, technical, and physical measures to protect your information against unauthorized access or disclosure.
- We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
- In the event of a data breach affecting your personal information, we will comply with Washington and Oregon data breach notification laws by notifying you promptly.
6. Children’s Privacy
Our services are intended for adults. We do not knowingly collect or solicit personal information from children under 18. If we discover we have received such information, we will delete it.
7. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a new “Last Updated” date. If significant changes are made, we may also notify you by email or a notice on our website.
8. Contact Us
For questions, concerns, or requests regarding your privacy:
Helping Hand Equity
5305 E 18th Street, Suite 213
Vancouver, WA 98661
Phone: (360) 215-7372
Email: surratt@helpinghandequity.com